Active listening
Focus on the speaker and paraphrase to show you understood.
Ask a short clarifying question when something is unclear—it shows engagement and reduces mix-ups.
Teams that listen well resolve conflict faster and keep projects on track.
?
Knowledge check
Which shows active listening?
- Interrupt often
- Paraphrase back
- Check phone
Not quite—that’s not active listening.
✓ Correct — paraphrasing shows you listened.